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• You are the IT director at Attaway Airlines, a small regional air carrier. You chair the company's systems review committee, and you currently are dealing with strong disagreements about two key projects. • Dan Esposito, the marketing manager, says it is vital to have a new computerized reservation system that can provide better customer service and reduce operational costs. • Molly Kinnon, vice president of finance, is equally adamant that a new accounting system is needed immediately because it will be very expensive to adjust the current system to new federal reporting requirements. Molly outranks Dan, and she is your boss. • The next meeting, which promises to be a real showdown, is set for 9:00 a. M. Tomorrow. • How will you prepare for the meeting? What questions and issues should be discussed?

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