Murray University invested over $450,000 in a customized learning management system so that professors could put courses online and use the Internet to deliver course content and communications to students. After the first year of use, only 20% of the faculty were using the system. Administrators were frustrated to learn that most faculty found the system difficult to use and that students also had difficulty understanding how to find information on the system. This case is an example of which of the following information deficiencies? a. Lost or bypassed data
b. User-fierce interfaces
c. Data silos
d. Non-standardized data

b. User-fierce interfaces

Explanation:

Based on the scenario being described it seems this is an example of User-fierce interfaces. This basically means that the system in question is not very user friendly, which ultimately makes it very difficult for users to understand, use, and manipulate. This tends to cause the users to get frustrated and ultimately stop using the system as they believe it is too difficult and not worth their time. This is what seems to be happening with the customized learning management system in this question since the 20% of the users quit instantly due to the difficulty of the system.

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