is a set of processes many companies use to evaluate and improve their overall operations on an ongoing basis. Usability testing Continuous Improvement Analytics System implementation

Explanation:

Usability refers to the quality of a user's experience when interacting with products or systems, including websites, software, devices, or applications. Usability is about effectiveness, efficiency and the overall satisfaction of the user.

It is important to realize that usability is not a single, one-dimensional property of a product, system, or user interface. ‘Usability’ is a combination of factors including:

Intuitive design: a nearly effortless understanding of the architecture and navigation of the site

Ease of learning: how fast a user who has never seen the user interface before can accomplish basic tasks

Efficiency of use: How fast an experienced user can accomplish tasks

Memorability: after visiting the site, if a user can remember enough to use it effectively in future visits

Error frequency and severity: how often users make errors while using the system, how serious the errors are, and how users recover from the errors

Subjective satisfaction: If the user likes using the system

the answer is d. computer programmer