What are some characteristics of respectful phone communication? Select all that apply A. Return phone calls promptly
B. Introduce yourself immediately in voicemail or phone call.
C State your purpose and be specific
D. Provide your contact information clearly in a voicemail
E keep your voice calm and do not interrupt others

a,b,e

Explanation:

the answer is b. executive summary. a management summary, or executive summary, is a short article or section of a document, produced for business purposes, that condenses a longer report or proposal or a group of related reports in such a way that readers can rapidly become familiar with a large body of material without having to read it all.