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Consider a call center with three agents that receives 25 calls/hr during regular hours. We observe 3.5 people on hold on average. Also, calls take an average of 6 minutes. What is the inter-arrival time, the utilization of the system, and the queue and system waiting times during normal hours?
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Hey i just logged on and one of the moderators deleted a bunch of my answers to questions, even though the answers were right and the people it doesn't make sense but if anyone wants to talk about anything just message me lol (this is super random lol)
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