You received an email from someone who claims to be a representative from your school. The email asked you to click on a link to reset your password. You should process with caution because the email may be a 

Phishing

Explanation:

Phishing = Link to a site, usually a fake replica of a legitimate site but with added implements that can be used to spy on you (how people become victims of identity theft

give him special benefits.

answer; i believe that technician b is correct;