SLA: 1. What is the definition of an SLA?
2.Can you explain this definition in your own words?
3.How does this relate to the IT industry?
4.Can you give an example of an SLA?

Decommission:
1. What is the definition of decommission?
2. Can you explain this definition in your own words?
3. How does this relate to the IT industry?
4. Can you give two reason why we must decommission our computer hardware components?

Plastic and metal:
1.How long does it take plastic to decompose?
2.How long does it take metal to decompose?

Quick
1.What are the physical parts of the computer called?
a. Software
b. Hardware

2.The CPU is a hardware component – True or False.
a. True
b. False

3.The operating system (OS) is a hardware component – True or False.
a. True
b. False

4.Which of these is a REASON for installing hardware components?
a. Upgrade
b. Decommissioning
c. Health and Safety

5.Which of these is NOT a reason to install hardware components
a. Decommissioning
b. Upgrade
c. Fault Repair
d. Maintenance

6.Finding a fixing a broken component is called...
a. Upgrade
b. Fault Repair
c. Routine Maintenance

7.Replacing a hardware component with an improved version is called an...
a. Upgrade
b. Routine Maintenance
c. Fault repair

8.Physically cleaning the computer is called...
a. Upgrade
b. Routine Maintenance
c. Fault repair

9.SLA stands for..
a. Service Level Agreement
b. Standard Level Agreement

10.Should you decommission your old computer and hardware components?
a. True
b. False