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answer; ///i believe that neither technician a or technician b are correct answer(both are false);

solution:

the right option is a

to adding   a new row to a table we   have to do process last table cell and pressing tab.

this is the process to add new row in the cell:

* to add a row below the cell, click insert below in the rows and columns group.

thus this is the required right answer.

make sure each item is its own paragraph.