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1. which hardware device is it most important for an experienced computer professional to install?

a) ram
b) mp3 player
c) external hard drive
d) mouse

2. which of the following best describes a situation where software should be upgraded instead of replaced?

a) a three-year-old laptop was dropped, the screen was cracked, and it doesn’t turn on anymore.
b) a one-year-old budget computer could be upgraded to an entertainment computer for 75% of the price of a new one.
c) a six-year-old computer needs a new cpu to run the latest video production software.
d) a six-month-old computer would run new database software faster with more ram installed.

3. what does deploying a computer mean?

a)installing updated software, backing up files, and delivering the new machine to a user
b)planning for future needs, budgeting the needed resources, and purchasing a new machine
c) upgrading hardware, fixing problems, and teaching users to use their computers
d) backing up usable data, erasing hard drives, and sending hardware out to be recycled