Wesellyoubuy, a consumer electronics company, received consumer complaints about its employees not being able to communicate with consumers properly. After investigating the prime reason behind these complaints, the management found that the consumer service employees were following the same strategy to address all types of consumer issues. The management immediately started a new training program for the consumer service employees where they were trained to respond to every possible query a consumer might have. Eventually, their service ratings and sales showed improvement. In this scenario, the consumer service team improved .

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the benefits of raising bc’s minimum wage to $15 through a

series of pre-announced staged increases far outweigh the likely

costs. claims that such an increase will lead to massive job losses

in low-wage sectors of the economy are not credible.

• an increase to $15 would result in some job losses. however,

the likely impact is less than a 1 per cent reduction in the overall

provincial employment rate, and a 7.6 per cent reduction in the

employment rate for those currently making between $10.25

and $15 per hour.

• the large job loss impacts predicted by some opponents of

minimum wages misrepresent the existing economic research. in

reading and using that research, it is important to recognize that

estimates showing job loss effects of minimum wage increases

apply only to teenagers. estimated effects for young adult and

adult workers range from insignificant to non-existent.

• focusing on teenage workers plays up an inaccurate stereotype

about who earns very low wages in bc and leads to exaggerated

claims about job losses. only 26 per cent of those currently making

between $10.25 and $12 are teenagers, and only 5 per cent

of those making between $12 and $15 are teenagers.