Support technicians are expected to maintain documentation for each computer for which they are responsible. Create a document that a technician can use when installing Windows and performing all the chores mentioned in the chapter that are needed before and after the installation. The document needs a checklist of what to do before the installation and a checklist of what to do after the installation. It also needs a place to record decisions made during the installation, the applications and hardware devices installed, user accounts created, and any other important information that might be useful for future maintenance or troubleshooting. Don't forget to include a way to identify the computer, the name of the technician doing the work, and when the work was done