IT specialists must display technical expertise and collaborative proficiency in the workplace. Select the IT specialist who demonstrates a soft skill. a. Terri uses her Java programming skills to write a key part of the company’s new software.
b. Joyce recruits users to test new software by explaining to them how it will benefit the organization.
c. Chandler evaluates the results of recent user tests of his company's new software.
d. Keith applies a filter to the company’s network that prevents users from accessing social media while they are working.

b. Joyce recruits users to test new software by explaining to them how it will benefit the organization.

Explanation:

Skills can be classified as hard or soft. Hard skills include skills such as technical skills that are acquired through technical knowledge and training.

Soft skills on the other hand are skills exhibited as a result of personality traits, character and behaviours such as time management, leadership, communication and organizational skills.

Some hard skills include;

i. Ability to design banners and posters

ii. Proficiency in using programming languages such as Java to build software applications

iii. Evaluating the result of a test or research.

Some soft skills include;

i. Making public speeches that captivate the audience.

ii. Ability to recruit and test capabilities in others.

iii. Leading a team

So, Joyce recruiting users to test new software by explaining to them how it will benefit the organization is a form of soft skill since it consists, at minimum, of leadership and communication skills