Which one of the following is not hardware​

Think about a recent customer service experience - either positive or negative. write a brief summary of that experience. now think about those four characteristics we look for in customer service representatives. how did the representative in your example stack up? write down your answer and give specific examples.

Write a program which asks you to enter a name in the form of first middle initial last. so you might enter for example samuel p. clemens. use getline to read in the string because it contains spaces. also, apparently the shift key on your keyboard doesn’t work, because you enter it all lower case. pass the string to a function which uses .find to locate the letters which need to be upper case and use toupper to convert those characters to uppercase. the revised string should then be returned to main in the form last, first mi where it will be displayed.

The fourth generation of computers emerged between 1970s and 1980s. which technological advancement brought about this generation of computers? which computer architecture was used most in this generation?