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Computers and Technology, 13.07.2021 21:10 AnaiyaKirksey8
You are hired as an IT consultant for the government owned mobile operating company, Teletalk. Based on the following scenario, make a report for the decision makers to resolve the stated problems. Despite aggressive campaigns to attract customers with lower call rates and internet packages, Teletalk has been losing a large number of its subscribers (users). Management wants to know why so many customers are leaving Teletalk and what can be done to attract them back. Are customers deserting because of poor customer service, uneven network coverage, wireless service charges, or competition from other mobile operators with extra services (GP/BL)? How can the company use information systems to help find the answer? What management decision could be made using information from these systems? What competitive strategy Teletalk can develop using information systems and how?
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