Before National Bank rolled out its new online banking system, it held numerous training sessions with managers and employees. It also executed a massive campaign to convince its customers of the benefits of the new system and to educate them on using it. These activities were all part of the bank's .

The computers in the sales department did not have enough data storage capacity to contain all the information the department needed to store, and it was taking a long time for team members to access the data they needed. to fix the problem, the technician installed new, larger hard drives on all the computers.