Computers and Technology, 05.02.2022 14:40 ozzy1146
ITIL 4: Which of the following is NOT a direct focus area of Service level management? A: Setting businiess based targets in SLA
B: Monitoring Service delivery against targets
C: Acting as a single point of contact for users
D: Agreeing SLAs with customers and other stakeholders
Answers: 2
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ITIL 4: Which of the following is NOT a direct focus area of Service level management? A: Setting bu...
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