Which of the following is an example of a soft skill? a. manipulating text in a word processing document b. a customer by answering a question c. using the online feature to find the answer to your question d. accessing software tutorials

Answer is (B)

Helping a customer by answering a question whether on the phone of face to face is an example of soft skills. Such skills are developed through Effective communication, better listening skills, positivity, assertiveness, empathy, conflict resolution, and depersonalization. 
Basically, if you have these skills when handling a customer, what they will remember is what they felt about your service. 

Ithink the answer is letter d

Falsea long text data type can store a variable amount of text or combination of text and numbers where the total number of characters may exceed 255.