The service desk is not responsible for which of the following? Choose the best answer.

Preventing incidents from recurring
Providing a first point of contact
Providing updates to users
Resolving straightforward incidents

Providing updates to users.

Explanation:

The job at a service desk is to resolve issues, and train the users to not have the issues come up again. Service desk employees are trained to handle straightforward incidents and also serve as a first point of contact for users.

Service desk employees are NOT, however, responsible to provide updates to the users. They are employed primarily to resolve issues and deal with user complaints / problems.

oil flow is a highly convective flow compared to water flow at normal temperature and pressure.