Aterm applied to the steps in a process analysis that indicates that they are arranged according to time is: sequential chronological temporal punctual

The correct answer is CHRONOLOGICAL. This term indicates that the steps in a process are arranged according to time. They are organizaed according to their time of occurrence.

  dante alighieri wrote the divine comedy, a description of a spititual journey. when he wrote it , he was in exile. in florence, dante's native city, there was a social strife, they had political turmoil, and some of the   florentine names included in the narrative may have been a way that dante used to criticize his fellow citizens.

the answers are:

1. dolores driscoll - b. first person minor

dolores is a minor character who happens to be driving the bus at the time of the accident. she narrates picking up each of the children and her last memory is the children being thrown around the bus.

2. billy ansel - a. first person major

billy loses his twins in the accident. he tells his own story, how he witnessed the accident and how he tried to the rescuers. he is a major character, as he is at the center of the story.

3. mitchell stephens - c. first person observer

mitchell enters the story after the accident. he is a lawyer who learns about the accident based on other characters observations. though he tells the story from a first person perspective, he is just an observer.

as for matcthing the message or lesson posted with the person who said them:

1."obviously, you can't control everything, but you are obliged to take care of the few things you can. i'm an optimist basically who acts like a pessimist. on principle. just in case." - dolores driscoll

2. "i could no longer believe even in life. . for me now the only reality was death." - billy ansel