Lucy: “mr. smith is refusing to accept my science project because he says my paper isn’t long enough! i just don’t understand; i worked so hard on that and now it was all a waste of time.” peter: “don’t worry, you can always enter again next year.” lucy: “i don’t know why i bother talking to you, you don’t listen to a word i say! ”

what adjustments can lucy and peter each make to their communication, in order to avoid misunderstandings like this in the future?