Whar best describes the effect of the sensory imagery used in the excerpt?

anne's craft goods

123 e mason drive, johnson, ms

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to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith

i would just say something like,

i need to go outside owner to pee, hold on owner let me mark this tree. i'm thirsty now "starts drinking water" now i am tired. what are you eating owner can i have some, you can't refuse my cute puppy eyes.

just make sure you write that in your own words that way you don't get in trouble.

i wonder if it is possible to place reagans testimony and paragragh 18, so we can compare and contract the ideas in the text.