10 somebody me. i'm stuck on this question!

the following excerpt from an argument features a counterclaim and a rebuttal. read the paragraph and answer the question that follows:

some argue that television is a good influence on teens. they say that educational broadcasts, historical programs, and news broadcasts students learn about the world. each of these options would certainly benefit teen viewers, but research shows that teens rarely watch them. a 2011 survey on teenlife. com explored teen viewing habits. it showed that 93% of teen viewing hours were spent on comedies, teen or police dramas, and reality programs. only two percent of teens admitted to watching news of any type, one percent listed historical programs, and zero percent named educational broadcasts.

which of the following is true about this excerpt?

it addresses the opposition respectfully but does not use researched facts to refute the counterclaim.
it presents researched evidence to refute a counterclaim but not does treat the opposition respectfully.
it refutes the counterclaim ineffectively because it offers opinions and uses a disrespectful tone.
it uses a respectful tone and offers researched evidence to effectively refute the counterclaim.

Read the excerpt from "the storyteller." the smaller girl created a diversion by beginning to recite "on the road to mandalay.” she only knew the first line, but she put her limited knowledge to the fullest possible use. she repeated the line over and over again in a dreamy but resolute and very audible voice; it seemed to the bachelor as though some one had had a bet with her that she could not repeat the line aloud two thousand times without stopping. whoever it was who had made the wager was likely to lose his bet. "come over here and listen to a story,” said the aunt, when the bachelor had looked twice at her and once at the communication cord. the children moved listlessly towards the aunt’s end of the carriage. evidently her reputation as a storyteller did not rank high in their estimation. in a low, confidential voice, interrupted at frequent intervals by loud, petulant questionings from her listeners, she began an unenterprising and deplorably uninteresting story about a little girl who was good, and made friends with every one on account of her goodness, and was finally saved from a mad bull by a number of rescuers who admired her moral character. which instances of situational irony occur in the passage? select two options. a.) “whoever it was who had made the wager was likely to lose his bet.” b.) “‘come over here and listen to a story,’ said the aunt, when the bachelor had looked twice at her and once at the communication cord.” -- c.) “the children moved listlessly towards the aunt’s end of the carriage.” d.) “evidently her reputation as a story-teller did not rank high in their estimation.” -- e.) “in a low, confidential voice, interrupted at frequent intervals by loud, petulant questionings from her listeners, she began an unenterprising and deplorably uninteresting story about a little girl who was good.”