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another advantage to visiting the ferndale shelter is that the workers have gotten to know the pets well and can you make your choice. for example, as toni showed me around, she pointed out a fat orange cat and told me, "ginger is very jealous, so she'll do best in a one-cat home." of the one timid gray tabby, she said, "joey's always shy around strangers but very playful and friendly when he gets to know you." she showed me dogs that were relaxed with children and others that were more suited to live with only adults.

what common feature of informational texts does this passage demonstrate?
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the use of diagrams and illustrations

the use of academic sources

the use of quotations from experts

the use of facts and statistics