Carrie is having problems with her co-worker shawn. shawn is always late in completing his part of their projects. carrie decides to talk to shawn. she speaks to him calmly to identify the problem. they share their perspectives, identify possible solutions, and come to an agreement. carrie and shawn are applying skills. by working together to solve the problem, carrie and shawn are showing skills. they are willing to work together to achieve their common goal.