Elements of effective communication are skills contained in active listening, including which of the following? select four correct answers from the list below.
a) not paying attention or showing respect for the person’s ideas
b) inappropriate nonverbal affirmations
c) using brief verbal affirmations, e. g. i see, i know, i understand
d) asking closed questions
e) seeking clarification
f) paraphrasing to show understanding
g) use of body language to show interest and build rapport
h) providing inappropriate feedback elements of effective communication are skills contained in active listening, including which of the following? select four correct answers from the list below.
a) not paying attention or showing respect for the person’s ideas
b) inappropriate nonverbal affirmations
c) using brief verbal affirmations, e. g. i see, i know, i understand
d) asking closed questions
e) seeking clarification
f) paraphrasing to show understanding
g) use of body language to show interest and build rapport
h) providing inappropriate feedback