Which is the best strategy to use when a discussion goes off track and participants are not listening to each other?

Anne frank was a very difficult person because she would never listen to her moms sometimes her dad even though he was her favorite and in times like that it would make it harder for there parents and other people in the annex to deal with her and since they were just stuck in there the couldn’t do anything but grounding her but even that didn’t work. hope that :

Word choice and anaphora