How to write greet the customer and them for contacting our company 2. let the customer know their order has been delayed, as caused by a severe blizzard on the east coast. 3. express sympathy for the inconvenience caused. 4. let them know that they can call customer support 8a - 8p est, mon - fri: 555-555- 5. sign off in casual tone

hello! you for contacting us! we are sorry to inform that your order has been delayed due to a blizzard taking place along the east coast. we are working as hard as we can to find a safe and quick way to distribute your order. if you have any additional concerns, feel free to contact our customer support hotline! it's open mon-fri from 8am-8pm est at the number 555-555-. you for your patience and support!

explanation:

something along those lines : )

anne's craft goods

123 e mason drive, johnson, ms

12345

to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith

the answer is irony!