Can someone me with my grammer
and proper english and make sure that this is
written properly im writing an compliant letter for a class assignment
narrative.
23618 w hidalgo 
buckeye, arizona 
85326
september 20 2019
 
chase davis   
gamestop's
videos 
23585 w hipaa street 
dear chase davis
gamestop videos)
on september 24h 2019, i bought a game  called call of duty 
23585 w hipaa st buckeye az 86536 
to the ceo of gamestop's video's unfortunately, i made a purchase at a gamestop in buckeye az and your video game was scratched and it was the wrong game entirely in the case. fortunately a game stop employee would not let me return the game due to it not being the right game in the proper case, which was not my fault because it was the store's employee that was at fault for putting the wrong game in the case. i am extremely disappointed in the lack of customer service. i should have been able to return the game due to it being the store's fault that the video was the wrong game in the case, in the end i paid for a game that i did not ask for.
to resolve the problem, i would appreciate a refund or credit for the game that i paid for.
i'm looking forward to hearing back from your agency to see what's going to be done to fix my problem. if i don't receive a call back or a letter i will be sure to contact a consumer protection agency or the better business bureau.
with regards
robert san miguel