Zappos online shoe and clothing store has a unique way of dealing with abandoned shopping carts. if a site visitor places items into the shopping cart and then leaves the site without making a purchase, several days later zappos sends a humorous e-mail saying, "let us show you what your shopping cart did while you were gone," along with a photo of a cute dog intended to represent the shopping cart. this attention-getting device is designed to improve the site'sa. selective perception.
b. conversion rate.
c. postpurchase dissonance.
d. position in the evoked set.
e. reference group influence.

b.

Explanation:

They want to improve the website's conversion rate. Conversion rate is the ammount of people that accomplish the website goal (in this case, making a purchase) proportionally to the amount of people who enter in the site. For example, if a website has 1000000 visitors a month but only 10% of those actually buy something, they need to improve their conversion rate.

the answer is a hoped this

the civil rights act was passed on april 9, 1866 by a republican dominated congress. it was passed over president johnson's veto, in an effort to push back against discrimination of african americans.