Working with clients
every customer that enters a sunfun retail location should be treated with
kindness and respect. when someone comes in:
1. approach the customer and ask if he or she is looking for a specific item.
a. if the answer is "yes," the customer find that item.
b. if the answer is “no," let the customer know you're there to should the
need arise.
2. if a customer has been browsing for about 15 minutes, respectfully check in again
to see if he or she needs .
3. if a customer is holding clothing, ask if he or she would like you to set up a
dressing room.

The arctic national wildlife refuge is home to caribou, moose, musk oxen, wolves, foxes, grizzlies, polar bears and migratory birds. leaders in the oil industry believe the refuge is the perfect site for the “environmentally sensitive exploration” of oil. environmentalists are wondering: what will become of the wildlife? president george w. bush, oil-industry leaders and others believe that americans will benefit from the oil that lies under the snow-filled surface of the refuge. in their opinion, the oil will reduce high fuel prices and decrease our need for oil from other countries. i believe the cost of such drilling is too high. i agree with environmentalists who fear that drilling will disturb the migration of more than 130,000 caribou. each spring, the caribou travel 400 miles to give birth on the coastal plain. in this area of the refuge, there are fewer predators. in addition, experts say that the oil in the area adds up to less than a six-month supply. is such a small amount of oil worth the risk drilling poses to these animals? americans are the largest consumers of oil. instead of drilling for oil, we should decrease our need for foreign oil simply by using less. we must all work together to cut back on the oil we use in order to preserve the wildlife of the arctic national wildlife refuge. what type of argument is used in this paragraph? i believe the cost of such drilling is too high. i agree with environmentalists who fear that drilling will disturb the migration of more than 130,000 caribou. each spring, the caribou travel 400 miles to give birth on the coastal plain. in this area of the refuge, there are fewer predators. in addition, experts say that the oil in the area adds up to less than a six-month supply. is such a small amount of oil worth the risk drilling poses to these animals? a. appeal to emotion c. appeal to logic b. bandwagon d. none of the above select the best answer from the choices provided a b c d

The following question asks about one or more selections from your literature textbook. you may use your textbook to answer this question. both “lob’s girl” and “jeremiah’s song” contain flashbacks. in a paragraph, explain what this plot technique adds to the stories. support your answer with one detail from each story.

Which statement is most accurate regarding the speaking-writing connection? a. written words seldom reflect the words people use when they speak. b. to own a word, write it over and over again. c. the words used by writers are not normally used in speaking. d. to own a word, speak it.