Sherry will let only martiné cut her hair. she has tried other stylists, but she knows from experience that martiné cuts her hair well every time. for sherry, is the most important of the five service quality dimensions.
a. tangibles
b. assurance
c. responsiveness
d. empathy

RELIABILITY

Explanation: The five services of quality service are services must either be:

1.) Tangible

2.) Gives assurance

3.) Responsive

4.) Reliable

5.) Have Empathy

Sherry depends on RELIABILITY for the quality of hair to be done. She takes the quality of hair to be very high, and needs a capable person to do her hair.

answer: "the beating heart symbolizes the narrator's conscience, or his sense of guilt and wrongdoing" so its b

explanation:

"to look at him, or hear him describe it, he had no guilt. however, poe decided to symbolize this man's subconscious guilt through the heartbeat."