Becky: (shouting) what does she have to do to be punished commit murder?
vera: go esay on her
becky: (irritably) but you know she does anything she asks him to do. it's not fair
vera: grow up
becky: (screaming) you hate me! you never liked me! you only came to my school to spy on because you are jealous of me you ugly witch, you pretender
vera: (tears welling) i satisfied my golden chance to be with you stupid and you return it with nothing but insult

questions
(a) identify becky shortcoming in the communication to vera
(b) what five good conversation skills should they have employed to enhance a smooth communication