Receptionists at hotels, reservation and cancellation counters, hospitals, etc. often need exact details on several heads. However, callers may not understand the need to do so. Write about any 4 ways (with examples) in which a receptionist can control the conversation.

Explanation: A receptionist in any establishment is the mirror of the company. Being polite and enthuasistic is key.

The following ways can be used by the receptionist to control the conversation.

1) Politely ask for spelling of names and addresses

2) Be honest with the caller and cheerfully offer assistance

E.g "My apologies, Mr Oscar is on the other line. Will you like to drop a voicemail"

3). Receive the call with enthuasism and ask direct questions.

E.g " It would be my pleasure to transfer your call to Mr. Mike - hold please"

4). Politely ask for information in the specific order needed.

invention of the washing machine

in the past, people used sticks and stones or scrub boards to clean their clothing. as it was sweaty, backbreaking work, we owe a world of to james king because he created the model for the modern washing machine in 1851. the most important issue was that this machine cleaned clothes while a person cranked the handle. doing this made people who used it develop strong muscles in their arms. later, in 1908, alva j. fisher created an electric washing machine named thor. this one was not the first automatic washing machine. however, it was one of the most popular models at the time.