This question has two answers.

You are ringing up a customer using a large number of coupons. The next customer has two items and is clearly irritated. You don't typically call for backup when there's only one person waiting. What would you be most and least likely to do?

a. Call for backup so the customer with the small transaction doesn't have to continue to wait.
b. Let the customer with the small transaction know it won't be much longer.
c. Apologize to the customer for the wait. Let her know you'll get to her as quickly as possible.
d. Suggest that the customer check the pharmacy, as they may be able to help her more quickly.

Returning from vietnam, we were given a parade. crowds of screaming people waving signs — not just on one road, one day. no, they were everywhere. every day. on the streets, on the television, on the radio. a hot, angry tangle of shaking fists and ugly words that threatened us like a monster with a hundred heads. our country had chewed us up and spit us out, and now we were being treated as if it were our fault. which sentence best uses figurative language to match the paragraph's tone? a. our feet were frozen in place as the street itself strained to hold us back. b. i felt unappreciated and condemned for actions i had thought were heroic. c. i hadn't expected to find myself in a rags-to-riches situation such as this. d. we had come home to a feeding frenzy and were being treated as bait.