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Site 1: "Got a Complaint?"
Site 2: "Business Letter of Complaint Scoring Rubric"
Use the scoring rubric to evaluate Letter #1 for structure and tone. Include the score and an explanation for the score. (Sites 1 and 2)
Use the scoring rubric to evaluate Letter #2 for structure and format, content, tone, and conventions. Include the score and an explanation for the score. (Sites 1 and 2)
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