Public or private organizations that provide human services are known as

third person

explanation:

note the usage of names and pronouns, "james" & "the old man". this alone can confirm it as third person, as first person uses "i" and the like, while second person uses "you" and the like.

~

b

explanation:

the words “strangest” and “unusual” suggest that the narrator is about to tell the story of an odd or puzzling group of people.