Characterization gives us insight into the character's which builds conflict.

Characterization is the process by which the writer reveals the personality of a character. Characterization is revealed through direct characterization and indirect characterization.

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there is no short story here so that i can answer the question.

a. to introduce the audience to important characters .

b. to inform the audience where the story takes place .

e. to lay out specific details about different plot points.