You are in the process of developing a performance review system for Grimard Groceries, a regional retail chain with 80 stores. The job description of hourly employees includes: Preparing sandwiches Baking bread and cookies Making sure that shelves and displays are organized and attractive Working at the cash register Assisting customers with their questions about merchandise Providing efficient service Helping customers during checkout Employees are expected to be helpful, friendly, and fun. The company emphasizes good-quality customer service to build customer loyalty.

If you were designing a performance management system for this company, what would it look like? Assuming that the company is interested in providing feedback to employees on a regular basis but also in tying pay to performance, propose a performance management system for the company. Please make sure that your answer includes specific details such as the forms to be used and the criteria with which performance will be measured.