Your school recently organised a ‘work experience day’, when students spent
one day working in a shopping mall. Your teacher has asked you to write a
report about the work experience day
In your report, say what you and your classmates learned during the day, and
suggest how the experience could be improved if it is repeated next year.

This is a personal assignment that only you can complete. However, we can still provide an example that might help guide your work:

"Last Monday, my classmates and I participated in what is called a "work experience day." This is a day in which students pretend to be workers in order to learn more about what this entails. We went to the shopping mall, and we were assigned different tasks at different shops. I was a cashier at a fast food restaurant, while my friends worked in clothes shop or in the parking lot.

The experience was very rewarding. I learned to be on time, and to follow instructions. I also learned that it is very important to listen to your customers in order to do a good job. More importantly, the experience taught me the value of money, and that allowed me to understand how hard my parents work to provide for me. The only thing I would suggest for next year is that, instead of the experience lasting a day, it should last a whole week."

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explanation:

since it is asking for her reaction to elnora's trouble at school you can rule out any answers with a positive response (b). then you can rule out (d), this is because it does not show the mother's reaction but the daughter's response. that leaves you with two options (a) and (c), by looking at the options you can rule out (c) because it isn't referring back to elnora's issues at school.