Formal business letter on ou are an owner of A&B food chain and have requested a popular company to provide you with crockery for your restaurant. Write a complaint letter to the General manager of the company bringing in his notice that most of the crockery sets they delivered were broken. Also suggest the company what action must be taken to resolve the problem.

Formal Business Letter of Complaint:

1. Company Letterhead with physical location and email addresses and telephone numbers.

June 5, 2020

D & F Crockery Inc.

Company Address

New Jersey, NJ 23567

Attention: The General Manager

Broken Crockery Sets

Dear Ms Foteca,

With reference to the supply of crockery sets on Invoice No. 344 and Delivery Note N. 243 dated June 4, 2020, we wish to inform you that more than 60% of the crockery sets supplied arrived broken.

As agreed in our business terms, we are returning them to your company with this letter.  Accordingly, we request for a credit note to the value of the returned crockery.

However, as business partners, we wish to advocate for ways to avoid or reduce the number of broken sets that are delivered to us.

We have noticed that the packaging was done without cushions.  We also questioned your delivery team and discovered that the driver was overspeeding to meet up with delivery schedule.

We therefore suggest that you improve on the packaging to ensure that the sets are properly packaged to avoid transit damages.  We also suggest that you henceforth try to deliver our supplies two days before the deadline.  These measures will certainly reduce wastages and reworks.

Thank you for your understanding and cooperation.

Yours sincerely,

Tony O.

Purchasing Manager

Explanation:

Business letters are formal letters from one entity to another, or from a person to an entity, or from an entity to another person.  A formal business letter is made up of the following:

a) It is written on the company's letter-headed paper.

d) The language is formal and precise.

d) It has the following important sections:

1. Date

2. Addressee's Company Address

3. Attention Line

4. Subject

5. Salutation

7. Introduction

8. Body

9. Conclusion

10. Final Greeting

11. Name & Signature of Officer writing the letter

12. Officer's official designation

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