S... By Leoldu PLUS JL.
O...
...
Dear whoever is in charge of Customer Service for DirecTV!
All I wanted was to watch the game.
I was back in my hotel room after a long day and I figured, what better way to unwind? Now, the game
wasn't available on the hotel channels, but I've got that League Pass service you offer and one of its perks
- supposedly - is that you can watch the game right on the ol' iPad.
So I got out the ol' {Pad and I fired up the app and I retrieved the password and I tried to sign in and
nothing happened, so I called you guys and the robot lady answered and told me to oprima numero dos if
I wanted to conduct my business in Spanish, which I didn't, so I didn't and I said yes when the robot lady
asked if I was a subscriber and I gave her my phone number when she asked for it and then she asked me
to tell her what I wanted, and I tried to explain twice but she didn't get it, so I told her I had a question
about League Pass and she gave me this long spiel about how I could buy League Pass, which I didn't
need to do, since I already had it, so I asked the robot lady to connect me with technical support and she
said she would and that's about when she hung up on me, so I called again and I went through the whole
thing again and this time I got to a human being who listened to my problem and what I had done to
solve it, expressed remorse, then told me to do the same things I had done, which had not worked the first
time, and when I did and it didn't work again, this person transferred me to another person who also
expressed remorse and then, reading from a manual, told me to do the thing I had done, which hadn't
worked the first two times, and when I explained this, transferred me to a third person who dutifully
expressed remorse and quickly concluded he could not help me and told me to contact the NBA.
By this point, the game was at halftime. I gave up.