3. What was one of Headlee's most valuable lessons in listening? What kind of appeal does She make?

One of the most valuable lessons is to breathe before responding to a message heard in a conversation. In this lesson she makes a logical appeal, showing that when you breathe you give your brain time to understand the message and respond to the height, thus creating a quality conversation.

Explanation:

Celeste Headlee has shown how we human beings have diminished our ability to be good listeners and to establish good communication and quality conversation with each other. She says that this unavailability and haste to listen is not satisfactory, does not stimulate the brain and does not allow learning that only communication is capable of establishing. Technology has contributed to making this problem worse, making conversations automatic, fast and without satisfactory interaction.

Headlee says that we have to learn to listen in order to learn to talk and the best way we can do that is to enter into conversations without haste, listening to what is said and breathing before answering. This breath promotes reasoning, the interpretation of the message received and the elaboration of a message to the height, which will be received in the same way. That way a good conversation is conducted.