THIS IS FOR INTRODUCTION TO SPEECH COMMUNICATION 10. Accepted by three universities, Shaniqua is now having difficulty deciding which to attend. She decides to ask her friend Maria for her help. Maria listens intently and provides an interpretation of the problem, which helps Shaniqua solve her dilemma. What type of supportive response did Maria utilize?
a) Analyzing
b) Questioning
c) Comforting
d) Reflecting

11. Which type of listener only pays attention to messages for the purpose of collecting information to attack what you have to say?
a) Stage hogs
b) Ambushers
c) Defensive listeners
d) Selective listeners

12. That part of the message we can still recall after short term and long term memory loss is ?
a) Selective
b) Salient
c) Residual
d) Mindful

13. Anita had received some upsetting news just before beginning her shift as a waitress. All evening long, Anita was taking people's orders incorrectly. She was also having trouble listening to her manager's direction. Which reason best explains Anita's poor work performance?
a) she was having a problem with psychological noise
b) she wasn't putting effort into her work
c) she was doing too many things at once
d) she was receiving too much information at once