Our job, is to keep ladies' wear "shoppable." We help customers (who are called "guests" here) and go around practicing the "aggressive hospitality" demanded by our training videos. The use of the quotation marks around the words above...?

I. suggests that the author wants the reader to know that those are not her
words because she wants to appear honest and exact in her accounts.

II. suggests that the author is using the preferred jargon of her employer but
that she does not think the words hold much meaning,

III. suggests that the author took copious notes during her research and she
wants to illustrate that fact in her writing.

A. l only
B. ll only
C. lll only
D. I and II
E. I, II, and Ill

*btw I’m sure III is not the answer*