Then one night, Clare, her top server, came to her with a problem. Clare was very upset. She explained that she was doing all the work while Roger, the other night server, did very little. He
left tables for her to clean. He often pretended to be too busy to handle some of his assigned
tables. He often left tables for Clare to handle. He even took tips belonging to her. Clare said
Roger never did this before Kim became manager. Roger seemed to be taking advantage of his
new, inexperienced manager.
Kim was shocked. She hadn't noticed anything wrong with Roger's work habits. In fact, she
thought he was a pretty good employee. He was very friendly and outgoing, and Kim enjoyed
working with him.
1.
Do you think Clare should have talked with Roger first?
First, Clare needs to talk to him about the situation. If he doesn't listen to what she say then Clare can
bring Kim into the situation
2.
What reasons might Clare have had for bringing this problem to Kim's attention?
3.
What steps should Kim take to try to resolve this problem?