Please help I don't know where to start!

which bts member is ur profile

Explanation:

sry i have a really hard time telling which one is which

in discord mine is mang (b21)  

Explanation:

in vlive its suga

this is more of an opinionated response

explanation:

answer it yourself

anne's craft goods

123 e mason drive, johnson, ms

12345

to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith