Which two excerpts use the third-person limited point of view?

anne's craft goods

123 e mason drive, johnson, ms

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to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith

d becuase khgfdwhat effect does the word head have on the meaning of this passage?

a. it demonstrates how intelligent he was.

b. it shows he was a favorite of the teachers.

c. it indicates he would be a good preacher.

d. it reveals how self-important he was.

how does the choice of the word head contribute to the passage’s tone?

a. it offers a sense of entitlement.