The Article states: Experts advise using "I" statements. Examples like these can keep a discussion moving in the right direction:
"I want to understand your opinion better. Can you tell me why you feel that way?"
"I can tell you feel strongly about this. I'd like to hear about your reasons."
"I hear what you're saying. Now can I tell you what I believe?"

The author's purpose for writing this passage was to .
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A highlight the importance of using body language to communicate ideas
B criticize both Cole and Diana for arguing and resorting to personal attacks
C demonstrate how people can use language to keep their discussions respectful
D suggest that both Cole and Diana were to blame for their disagreement
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