Using the information, how can on business increase its productivity?

there's no information to use but.  Consider cultural fit when hiring. Your company's culture can include its values, ethics, expectations, and goals.  

Communicate clearly.  

Practice positive reinforcement.  

Empower your workforce.  

Develop your staff.  

Prioritize employee wellbeing.  

Be flexible.  

Set realistic goals.

Explanation:

hope this helps a little ig have a good rest of your day :)

16.) true

17.) true

18.) it doesn't say

19.) true

20.) false

explanation: