While having dinner with friends at a restaurant , a customer explains to his server that he has a shellfish allergy . The waitress acknowledges that she is aware of the allergy and highlights some menu items that do not contain shellfish . The customer orders his food . The customer notices that a different person delivers the food to the table - not the server who took his order . Within minutes of eating the first bite , he has an itching sensation around his mouth . He calls the original server to the table , and she realizes that a mistake has been made .Knowing that time is now an issue , she asks her manager what to do next By the time the manager arrives at the table , the customer's friends have helped him use an epi -pen containing epinephrine , a hormone used to treat serious allergic reactions . In addition , they have called 911. The customer is unable to speak and is lying on the floor . Several other guests surround the table . The manager meets the ambulance at the door . Everyone hopes the customer gets to the hospital in time . Did the server and the manager respond appropriately? Explain.​